Mail will not fully start up -- PLEASE HELP
I'm running Mail 4.2 under OS 10.6.2, and using the latest version of MailTags for Snow Leopard, which was installed a few days ago when you released it.
It worked fine at first.
Today it started causing this problem -- it will not let Mail fully launch completely, and show the main browser window. The Mail menu bar appears, but no window, and Mail is hung and has to be force quit.
Troubleshooting this showed it is MailTags -- I removed Mail bundles one by one and it is definitely MailTags that's causing this.
I redownloaded the latest MailTags, ran the uninstaller, then installed. Did not help. Still get the same problems.
HELP -- what should I do to get my MailTags back??
Thanks,
David
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Support Staff 2 Posted by Scott on 09 Mar, 2010 11:58 PM
Hi David
Thanks for the email.
Can you take a look at the application /Applications/utilities/Console.app
And see if there are any messages from Mail when you launch (with MT installed)
Scott
3 Posted by mrbender on 10 Mar, 2010 12:48 AM
This comment was split into a new private discussion: Mail will not fully start up -- PLEASE HELP
Scott:
Below are all of the Console log entries for today (when the problem first started) that contain "MaiTags" -- As you'll see at the end of the list showing the most recent entries, the most common error reported is: "unsupported header criterion mailtags due date"
David
> 2010-03-09 15:28:22 CleanMyMacHelperTool[6819] Mounted devices (
> "/Volumes/MailTags SLCR6"
> )
> 2010-03-09 15:28:22 CleanMyMacHelperTool[6819] Wont clean MailTags SLCR6 because readonly
> 2010-03-09 15:28:22 CleanMyMacHelperTool[6819] Mounted devices (
> "/Volumes/MailTags SLCR6"
> )
> 2010-03-09 15:28:22 CleanMyMacHelperTool[6819] Wont clean MailTags SLCR6 because readonly
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Error loading /Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler: dlopen(/Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler, 265): no suitable image found. Did find:
> /Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler: mach-o, but wrong architecture
> 2010-03-09 15:28:25 SpiceRack[274] spiceInfo for ca.indev.MailTagsUninstaller == (null)
> 2010-03-09 15:28:25 SIMBL Agent[267] warning: failed to get scripting definition from /Volumes/MailTags SLCR6/Uninstall MailTags.app; it may not be scriptable.
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Error loading /Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX: dlopen(/Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX, 262): no suitable image found. Did find:
> /Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX: mach-o, but wrong architecture
> 2010-03-09 15:28:25 [0x0-0x6e06e].ca.indev.MailTagsUninstaller[6833] MailTagsUninstaller: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/24U Appearance OSAX.osax" declares no loadable handlers.
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/XTool.osax"
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Error loading /Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue: dlopen(/Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
> /Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture
> 2010-03-09 15:28:25 [0x0-0x6e06e].ca.indev.MailTagsUninstaller[6833] MailTagsUninstaller: OpenScripting.framework - scripting addition "/Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax" declares no loadable handlers.
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Users/David/Library/ScriptingAdditions/SpiceShaker.osax"
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Initializer-based scripting additions have been deprecated. Please update this addition: "/Users/David/Library/ScriptingAdditions/YouHelper.osax"
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] SizeWell (SIMBL plugin) loaded into NSApplication
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] The plugin /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle (com.pozytron.PlaintextPaste) is using a deprecated interface to SIMBL. Please contact the appropriate developer (not the SIMBL author) and refer them to http://code.google.com/p/simbl/wiki/Tutorial
> 2010-03-09 15:28:25 MailTagsUninstaller[6833] Error loading /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste: dlopen(/Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste, 265): no suitable image found. Did find:
> /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste: mach-o, but wrong architecture
> 2010-03-09 15:29:07 Mail[7022] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:29:08 Mail[7022] [MailRecent] Installed bundles: DockStar Herald Letterbox MailActOn MailRecent MailTags MailUnreadMenu ODMailBundle OmniMailMessageServiceEnabler Rocketbox SignatureProfilerTiger SpamSieve TruePreview
> 2010-03-09 15:29:08 Mail[7022] Loaded MailTags Bundle 2.9.6
> 2010-03-09 15:29:08 Mail[7022] Updated MailTags Spotlight plugin from version (null) to 2.9b756
> 2010-03-09 15:29:08 Mail[7022] MailTags: Loaded Script Suite Registry
> 2010-03-09 15:29:56 Mail[7272] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:30:26 installer[7449] Appending to install log at /Users/David/Library/Logs/Install MailTags log
> 2010-03-09 15:30:26 SIMBL Agent[267] warning: failed to get scripting definition from /Volumes/MailTags SLCR6/Install MailTags.app; it may not be scriptable.
> 2010-03-09 15:30:39 Mail[7514] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:30:39 Mail[7514] [MailRecent] Installed bundles: DockStar Herald Letterbox MailActOn MailRecent MailTags MailUnreadMenu ODMailBundle OmniMailMessageServiceEnabler Rocketbox SignatureProfilerTiger SpamSieve TruePreview
> 2010-03-09 15:30:39 Mail[7514] Loaded MailTags Bundle 2.9.6
> 2010-03-09 15:30:39 Mail[7514] MailTags: Loaded Script Suite Registry
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Error loading /Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler: dlopen(/Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler, 265): no suitable image found. Did find:
> /Library/InputManagers/MagicMenuEnabler/MagicMenuEnabler.bundle/Contents/MacOS/MagicMenuEnabler: mach-o, but wrong architecture
> 2010-03-09 15:30:54 SpiceRack[274] spiceInfo for ca.indev.MailTagsUninstaller == (null)
> 2010-03-09 15:30:54 SIMBL Agent[267] warning: failed to get scripting definition from /Volumes/MailTags SLCR6/Uninstall MailTags.app; it may not be scriptable.
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Error loading /Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX: dlopen(/Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX, 262): no suitable image found. Did find:
> /Library/ScriptingAdditions/24U Appearance OSAX.osax/Contents/MacOS/24U Appearance OSAX: mach-o, but wrong architecture
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/Adobe Unit Types.osax"
> 2010-03-09 15:30:54 [0x0-0x82082].ca.indev.MailTagsUninstaller[7609] MailTagsUninstaller: OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/24U Appearance OSAX.osax" declares no loadable handlers.
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Initializer-based scripting additions have been deprecated. Please update this addition: "/Library/ScriptingAdditions/XTool.osax"
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Error loading /Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue: dlopen(/Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue, 262): no suitable image found. Did find:
> /Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax/Contents/MacOS/KeyCue: mach-o, but wrong architecture
> 2010-03-09 15:30:54 [0x0-0x82082].ca.indev.MailTagsUninstaller[7609] MailTagsUninstaller: OpenScripting.framework - scripting addition "/Users/David/Library/ScriptingAdditions/KeyCue.1.0.osax" declares no loadable handlers.
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Users/David/Library/ScriptingAdditions/SpiceShaker.osax"
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Initializer-based scripting additions have been deprecated. Please update this addition: "/Users/David/Library/ScriptingAdditions/YouHelper.osax"
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] SizeWell (SIMBL plugin) loaded into NSApplication
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] The plugin /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle (com.pozytron.PlaintextPaste) is using a deprecated interface to SIMBL. Please contact the appropriate developer (not the SIMBL author) and refer them to http://code.google.com/p/simbl/wiki/Tutorial
> 2010-03-09 15:30:54 MailTagsUninstaller[7609] Error loading /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste: dlopen(/Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste, 265): no suitable image found. Did find:
> /Library/Application Support/SIMBL/Plugins/PlaintextPaste.bundle/Contents/MacOS/PlaintextPaste: mach-o, but wrong architecture
> 2010-03-09 15:31:10 Mail[7703] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:37:29 Mail[9331] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:37:48 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:48 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:48 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:48 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:51 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:51 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:51 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:37:51 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:38:17 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:38:17 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:38:17 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:38:17 Mail[9331] unsupported header criterion mailtags due date
> 2010-03-09 15:43:48 Mail[11011] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 15:44:02 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:02 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:02 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:02 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:04 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:04 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:04 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:04 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:13 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:13 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:13 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:13 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:15 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:15 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:15 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:44:15 Mail[11011] unsupported header criterion mailtags due date
> 2010-03-09 15:45:29 Mail[11488] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 16:33:45 Mail[23492] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 16:34:10 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:10 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:10 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:10 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:37 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:37 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:37 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:34:37 Mail[23492] unsupported header criterion mailtags due date
> 2010-03-09 16:38:00 Mail[24696] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 16:39:11 Mail[25075] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 16:39:12 Mail[25075] [MailRecent] Installed bundles: DockStar Herald Letterbox MailActOn MailRecent MailTags MailUnreadMenu ODMailBundle OmniMailMessageServiceEnabler Rocketbox SignatureProfilerTiger SpamSieve TruePreview
> 2010-03-09 16:39:12 Mail[25075] Loaded MailTags Bundle 2.9.6
> 2010-03-09 16:39:12 Mail[25075] Updated MailTags Spotlight plugin from version (null) to 2.9b756
> 2010-03-09 16:39:12 Mail[25075] MailTags: Loaded Script Suite Registry
> 2010-03-09 16:41:22 Mail[25778] MailTags Extra for Mail Act-On loaded (version 2.1.1)
> 2010-03-09 16:41:34 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:34 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:34 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:34 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:37 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:37 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:37 Mail[25778] unsupported header criterion mailtags due date
> 2010-03-09 16:41:37 Mail[25778] unsupported header criterion mailtags due date
Support Staff 4 Posted by Scott on 10 Mar, 2010 01:10 AM
Can you send the the ones that contain Mail, not MailTags
Thx
Scott
5 Posted by mrbender on 10 Mar, 2010 07:09 AM
Scott,
Thanks again for your help.
Here's the situation, and a question for you.
1. The Situation:
The problem seems to have resolved. Mail can launch now even with MailTags installed in the Bundle folder.
2. My Question for You:
First some background -- I started having problems with my iMac this morning, including Mail not launching. To troubleshoot this, methodically removed the Mail plugins from the Bundles folder, and narrowed it down to MailTags. It was the culprit preventing Mail from launching.
I then ran Disk Utility, which reported the following problems:
I successfully repaired the disk with Disk Utility.
But the problem of Mail not launching when MailTags was installed remained.
I noticed the time was displaying funny in iClock in my menu bar. It wasn't "03/09/10" like it should be, but rather 3910 or something like that. I also noticed that in Mail, the times shown for receipt of messages in the main list were in military time (which I never use). I also noticed that Creation and Modification dates in the finder were also displaying oddly.
So I opened System Preferences. Went to the Formats tab in Language and Text Preferences. Best I can remember, I didn't change any settings, and the settings seemed correct.
Then, after I quit System Preferences, a miracle happened. Another different problem I was having today also got resolved -- My web bookmark application Webbla wouldn't open. No matter what I did, including complete uninstall and reinstall of it. But after I closed System Preferences, Webbla opened without any problem. And, now the date was displaying properly in iClock in the Finder menu bar, and also the modification and creation dates were also displaying correctly in the Finder.
So, since the log for MailTags said "unsupported header criterion mailtags due date", and the problem I was having seemed to have something to do with system-level handling of dates, I had a hunch that MailTags might work if I reinstalled it and put it back in the Bundles folder. So I tried it, and voila, Mail opened fine, and MailTags was there again in Mail.
Therefore, my question to you --
So, do you think I'm on the right track -- that this had something to do with system level handling of dates stuff that somehow had gotten messed up, was not fixed when I repaired the disk with Disk Utility, but got somehow set right again just from opening System Preferences and going to the Formats tab in Language and Text Preferences but making no changes and then closing it again?
What do you think? I'd like to get a fix on what caused this in the first place, now that things seem to be ok with MailTags.
I couldn't imagine using Mail without MailTags, its indispensable. I'm so glad it's back, but why oh Lord did this happen in the first place. Does my info above provide any clues about what you think happened?
Thanks for letting me know your thoughts on this.
David
Support Staff 6 Posted by Scott on 10 Mar, 2010 03:00 PM
Hi David
I am not certain how it happened -- the date format could be involved. As for the disk first Aid -- did you boot from another volume and repair -- if not this should be done. -- and if you don't already, you may want to consider a backup system (eg time machine)
Scott resolved this discussion on 10 Mar, 2010 03:00 PM.