Performance problems with MailTags + Mail under Mountain Lion
Mac Otten
After I installed Mountain Lion, OS X Mail is really, really sluggish and is severely compromising my work efficiency. Although I have 18,000 emails, Mail under Lion was not a problem. I am not sure if Mail/ML is interacting with MailTags or not to create the sluggishness--I doubt. However, I wanted to see if you have had similar reports or whether you know of "next steps" that I could take to improve the situation (e.g., I do not know how to reinstall just the Mail part of Mountain Lion).
Thanks for any assistance.
Regards. Mac Otten
Comments are currently closed for this discussion. You can start a new one.
Support Staff 2 Posted by Scott on 27 Jul, 2012 02:22 PM
Hi Mac
It could be that it is currently reindexing the messages.
Give it a bit of time and if the performance doesn't improve, let me know
Scott
3 Posted by Trevor Baret on 02 Aug, 2012 04:19 AM
I have had similar problems with sluggishness, even after four days...
Also, if I try to drag an email into one of my folders, the folder name link flickers and is almost impossible to "catch". I end up having to right click and "move to" ... This is time consuming and frustrating
Everything else about Mountain Lion is great, as far as I have tried it so far...
Trevor
Support Staff 4 Posted by Scott on 03 Aug, 2012 03:07 AM
Hello
I am trying to track this down.
A couple of diagnosis would help
If you let Mail sit overnight how does it performance and memory usage change.
Then if you disable accounts, one at a time, how does performance and memory change.
The other thing that may help when you are having performance problems is to take a sample (in activity Viewer) and send it in.
5 Posted by mac.w.otten on 03 Aug, 2012 01:10 PM
I had to take my computer to the Apple Store when I had this problem. The Apple Genius went into a couple of Libraries and moved the files to the desktop. Since all my mail was on gmail or iCloud IMAP servers, the Mail mailboxes were recreated. Sorry that I did not memorize which libraries were emptied to start over.
I assume that one of the Mail store files had become corrupted.
Mac Otten
Support Staff 6 Posted by Scott on 07 Aug, 2012 12:22 AM
Hello Mac
Is the problem now resolved?
Scott
7 Posted by mac.w.otten on 07 Aug, 2012 02:37 AM
Scott,
I took my computer to the Apple Genius Bar. They dumped all my Mail files and started over. Fortunately, I use IMAP Google and iCloud, so it was easy to re-populate.
I never knew whether the original corruption of files was due to MailTags or not.
MailTags seems to be working fine now.
Thanks.
Mac Otten
8 Posted by Michael Tolson on 07 Aug, 2012 10:54 PM
I have exactly the same problem. Accessing mail pegs cpu at 100%+. Only after upgrading to ML. Would deeply appreciate recipe
9 Posted by Barbara Wiercioch on 13 Aug, 2012 11:30 AM
I have the same problem and the Mail is not responding at all making the whole system crash. I have to shut down the computer every hour or so as it keeps going into overload with the fan whirring away and the apple of doom spinning. When viewing messages, I can see icons from the menu bar which is very very strange. Sometimes I can't even type messages as it will not let me do anything.
It has only been happening after upgrading to ML
Please advise if you have a solutions.
Regards,
Barbara
Support Staff 10 Posted by Scott on 13 Aug, 2012 03:27 PM
We have confirmed this as a issue that has affected a small number of users. We believe we have tracked down and resolved the issue in the following build.
http://dl.dropbox.com/u/2113086/Prerelease/MT3/MailTags3.1.3b1963.dmg
If you could test it out and provide confirmation we will be able to close this problem
Scott
Support Staff 11 Posted by Scott on 14 Aug, 2012 06:14 PM
Hello
Any word back on this new build? -- I am eager to close the issue and get a release out.
Thanks
Scott closed this discussion on 27 Aug, 2012 03:59 PM.