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Current Known Issues

Indev wants to hear from you

Welcome to Indev’s Tender. This is the home of all support for MailTags, Mail Act-On and Mail Perspectives.

You can search our knowledge base articles, browse public issues in the discussion area, or create a new issue if you’re having trouble.

If you take the time to create an account, you’ll be able to post private issues (that only yourself and our support team can see) and track your existing issues. However, if you don’t want to create an account, you can still create a public issue in our discussion area.

Hot Issues

Sept 20, 2012: OS X 10.6.8 Security Update Disables Mail Plugins

The recent security update to OS X 10.6.8 has disabled all Mail Plugins, including MailTags, Act-On and Perspectives. The following builds will updates compatibility markers for this security release.

Support Hours

Indev Support generally operates between 9am and 4pm Central Time, Monday to Friday

We strive to respond to support requests within 24 hours

INDEV ON THE MOVE! November 2012

Indev is moving shop across Canada from Montreal, Quebec to Saskatoon, Saskatchewan.

Over the next few weeks we may be packing, driving, and generally dealing with chaos. While we will try to get back to you on your issue as fast as we can please be response times may be a little slower.

Self Services

Registration Code Lookup

If you have misplaced your registration information, enter your email address below and it will be emailed to you automatically.

Email Address:

If your email address has changed since you purchased our products, please start a discussion and we will update your details

MailTags 3 Upgrade

If you purchased MailTags 2 and wish to upgrade to MailTags 3 you can check if you qualify for a free upgrade.

Upgrade Policy

Customers who purchased MailTags 2 on or after August 26, 2009 qualify for a free upgrade to MailTags 3

Customers who purchased MailTags 2 prior to August 26, 2009 qualify for reduced pricing for MailTags 3 ($19.95)

MailTags 2 Registration for MailTags 3 customers

If you purchased MailTags 3 but need to use MailTags 2 on OS X 10.6 you can request a MailTags 2 registration by providing us your MailTags 3 registration information.

Uninstalling our products

If you wish to uninstall or disable our products please read the following knowledge base article:

Support Staff

Our team is here to help

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Beth

Support Staff

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Scott

Support Staff

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Knowledge Base ?

Recent Discussions

02 Oct, 2012 05:53 PM Mail ActOn window remains locked when tagging messages
18 May, 2013 05:01 AM A few questions
19 Apr, 2013 12:45 AM MAO_Apple Script "Rule the rule" The Retrieve Rule bug is back
21 Mar, 2013 04:40 PM Outbox Rule in MAO fails because AppleScript can't find the message in the Outbox

Recent Articles

Configuring Mail Act-On to ignore unmatched control keys
How do I remove search categories (Dialog, Keywords, Project, Notes) from the search bar?
How do I uninstall
Upgrading from Mini Mail to Mail Perspectives 1.0
What is new in MailTags 3.1: Tags Displayed In Message